Privacy Policy of Round-The-Clock Systems


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Round-The-Clock Systems respects your privacy

Our Internet site is meant to be a service to you. In order to provide you with the best products, timely information and quality customer service, we record a variety of information when you enroll in our WiseOwl™ Program, send us an inquiry, or purchase products from our web site. Your relationship with us is important, and we want you to understand our policies and practices about handling your account information.

Our commitment to data security

We are committed to protecting the information you provide to us. Every page of the order process on the Round-The-Clock Systems web site uses Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see the symbol of an unbroken key or a closed lock (depending on your browser) on the bottom of your browser window. We have taken an additional measure to ensure clarity across all browsers, since many browsers differ in the way they notify you a site is secure. On each page of the order process, you will see the thawte Trusted Site Seal.

The thawte Trusted Site Seal is a secure image that allows you to tell at a glance that the site you are on is fully authenticated and you can transact safely and securely. Please click here to learn more about the thawte Trusted Site Seal.

Credit card numbers are used only for payment processing and are not retained in our database after your order is placed or otherwise recorded.

"Spam" - We maintain a strict No-Spam Policy; that means we will not, under any circumstances, sell, rent or lease your account information to others.

Information we collect and how we use it

1. When you purchase products from Round-The-Clock Systems, we collect your name, title, company name and address, telephone number, e-mail address, credit card information (if that is your preferred method of payment), and minimal background information about your work site (number of shiftworkers and type of industry). We use this information to fulfill your order and to communicate with you about your order. Below, please find more information regarding how Round-The-Clock Systems uses the account information you provide.

After your first purchase from Round-The-Clock Systems, we will use the information you provide to:

place you on our e-mail newsletter list to receive our quarterly e-mail newsletter, Managing Round-The-Clock News™, a valuable resource and learning tool for round-the-clock leaders; and

place you on our direct mail/brochure list to receive direct mail, e-mail and printed brochures with special offers and updates about our products and services.

You can be assured that Round-The-Clock Systems is not an aggressive marketing firm and we WILL NOT bombard you with e-mails and direct mail materials. Our purpose is simply to keep you informed about the issues that impact your 24/7 business and to provide you with the tools that will assist you in optimizing your multi-shift operations.

2. When you request additional product/service information from Round-The-Clock Systems, we collect your name, title, company name and address, telephone number, email address, and minimal background information about your work site (number of shiftworkers; type of industry). We use this information to send you the information you requested and then automatically place you on our direct mail/brochure lists (see benefits described above) to receive updates about products and services that are relevant to your work in a 24/7 or multi-shift operation.

Reviewing, changing your information or unsubscribing

At any time you can correct or update your information, modify your preferences pertaining to our e-mails, newsletters and mailing list, or cancel your account. To review, change or update information, as it pertains to our promotional emails, electronic newsletters, or company mailings, you have several options:

By E-mail: Send us an email that includes your name, company name & address and your specific request.

By postal mail: Please mail us your name, company name and address, email address and request to Round-The-Clock Systems, Two Portland Fish Pier, Suite 209, Portland, ME 04101-4633; Attention: Client Services

By phone: Call toll-free at (800) 858-1307 in the USA and Canada.

Requests to have your account cancelled or to unsubscribe from our e-mail or direct mail lists will be processed immediately. Delays may occur if the email address or postal address information you provide us does not match the information in our database.

Notice of changes

Round-The-Clock Systems's Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.

Using this site means you accept its terms.